Computer Support Technician
Permanent Position
Information Technology Department (St. John’s Head Office)
Competition No. C1123-26 (I/E)
The Newfoundland Labrador Liquor Corporation (NLC) is seeking a customer-focused and technically skilled Computer Support Technician to join our Information Technology team. The successful candidate will provide front-line IT support across NLC’s corporate offices, retail locations, and distribution operations, helping maintain reliable, secure, and effective technology services. We are looking for a proactive problem-solver with strong communication skills who takes initiative, thrives in a fast-paced environment, and delivers responsive, high-quality support while working independently and collaboratively in both an office and field settings.
Key Responsibilities
- Provide front-line IT support to NLC business units, vendors, and suppliers through phone, email, in-person assistance, and approved remote tools, delivering professional, responsive, and customer-focused service.
- Log, prioritize, monitor, and resolve incidents and service requests through the IT ticketing system, maintaining accurate records and communicating status and resolution to customers and technical staff.
- Install, configure, deploy, maintain, relocate, troubleshoot, and support computers, mobile devices, operating systems, Microsoft 365, applications, printers, peripherals, and network connectivity, escalating issues as required.
- Manage user accounts, access permissions, and Active Directory objects in accordance with IT security policies; identify and escalate potential security risks and incidents.
- Coordinate vendor service calls and repairs, provide technical guidance and training to employees, and ensure timely resolution of support issues.
- Support IT asset management, including inventory reviews, equipment storage, approved procurement, obtaining quotes, ordering and receiving equipment, deployment, replacement, decommissioning, and secure disposal.
- Perform backup tape rotations, emergency backup media recalls, and data recovery procedures as required.
- Set up and support audio/visual equipment for meetings, seminars, presentations, and special events, including off-site locations.
- Maintain technical documentation, standard operating procedures, and knowledge base articles; document solutions, identify recurring issues, and recommend service improvements.
- Collaborate with IT colleagues and organizational stakeholders on departmental projects, technology deployments, office moves, and other business initiatives.
- Participate in the IT after-hours on-call rotation, responding to and escalating critical incidents in accordance with established procedures.
- Perform other duties as assigned.
Qualifications
The successful candidate must clearly demonstrate they meet the following qualifications:
- Two (2) year post-secondary diploma in Information Technology, Computer Systems, or a related
- A minimum of one (1) year of recent experience providing technical support in an IT environment.
- Experience providing Helpdesk support using an IT ticketing system; installing, configuring, maintaining, and troubleshooting computer systems, peripherals, Windows operating systems, Microsoft Office and Microsoft 365 applications, and related technology.
- Experience with Active Directory administration, basic networking infrastructure and connectivity troubleshooting, technical documentation, knowledge base maintenance, vendor coordination, and IT hardware, software, and services procurement.
- Excellent customer service, interpersonal, verbal, and written communication skills, with strong analytical, troubleshooting, and problem-solving abilities.
- Strong organizational and time management skills, with the ability to prioritize competing demands, work independently, and contribute effectively within a collaborative, customer-focused team.
- Commitment to continuous learning, improvement, adaptability, and delivering exceptional IT services.
- A valid Class 5 driver's license and the ability to travel as required.
The following experience and technical knowledge would be considered an asset:
- Retail Point-of-Sale (POS) systems, particularly xStore.
- IBM iSeries (AS/400) systems; Merchandise Management Systems (MMS).
- macOS operating systems; Apple iOS and Android mobile devices.
- Cisco VoIP telephone systems and Webex.
- Zebra scanners and forklift-mounted computers.
Candidates may be required to complete technical proficiency testing if qualifications are not clearly demonstrated.
NLC values diversity, inclusion and belonging in the workplace and strives to create a workforce that reflects the diversity of the communities we serve. All qualified candidates are encouraged to apply. We welcome and encourage applications from under-represented groups such as Indigenous persons, racially visible persons, persons with a disability, women, and persons of a minority sexual orientation and/or gender identity. If you are a member of an under-represented group, we invite you to self-identify on your cover letter or resume. Accommodation for job applicants with disabilities (differing abilities) is available on request.
Salary: CG 27: $47,301.80 - $52,306.80 annually
Closing Date: Thursday, October 29, 2026
Applicants must apply via UKG.
Please state the competition number on your NLC application for employment. Proof of education, and/or courses must be provided prior to appointment to the position. All sections of the NLC application must be completed. Employees are solely responsible for ensuring that all relevant information regarding required qualifications is provided on the application/resume submitted when applying for posted positions. People and Culture will only assess the information that has been provided when determining whether or not the candidate meets the required qualifications and will not contact employees to ensure that the information provided is complete. If applying for more than one competition with the same closing date, then only one completed application is required. Transfers within the same classification level are not covered under the relocation policy. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
