Jobs in St. John's

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Within 25 km of St. John's

Added 42 mins ago
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Compass Group Canada

Call Centre Dispatcher

St. John's, NL, Canada

Full-time

Within 25 km of St. John's · About 0 km from the city centre

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posted: Nov 4, 2026

Original job description

Now, If You Were To Come On Board As a Call Centre Dispatcher, We’d Ask You To Do The Following For Us

Respond to customer inquiries regarding Patient Transport and Environmental Services
Utilize computer/on-line guidelines in responding to customer inquiries
Communicate with customer to help them understand proper use of the facility they are in
Resolve customer issues related to Environmental Services and Patient Transport
Complete, process, and maintain applicable paperwork and records
Research and resolve customer disputes and problems within established limits
Handle dissatisfied customers in a courteous and professional manner
Strive to resolve customer issues on the first call without having to transfer callers
Follow escalation procedures as needed

Role

Think you have what it takes to be our Call Centre Dispatcher? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

Experience in a Call Centre is an assist
Excellent interpersonal skills to interact, motivate, and communicate with a wide range of staff and hospital personnel in a professional manner
Effective verbal and listening communication skills
Strong, genuine customer-focused service and quality attitude
Proficient in Microsoft Office with exceptional Excel skills

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More about this job

Responsibilities

Respond to customer inquiries about Patient Transport and Environmental Services, resolve issues and disputes, and guide customers on proper facility use. Maintain related paperwork and records, handle dissatisfied customers professionally, aim to resolve issues on the first call, and follow escalation procedures when needed.

Requirements

Call centre experience is an asset, along with strong interpersonal, verbal, and listening skills for communicating professionally with staff and hospital personnel. Candidates should have a genuine customer-focused service attitude and proficiency in Microsoft Office, especially Excel.

Skills

Customer Service
Customer Inquiry Resolution
Call Centre Experience
Interpersonal Communication
Verbal Communication
Active Listening
Customer Dispute Resolution
Problem Solving
Microsoft Office
Microsoft Excel
Recordkeeping
Escalation Procedures

Visa sponsorship

Not detected in the job text

Keywords

Patient Transport
Environmental Services
Call Centre
Customer Inquiries
Customer Service
Facility Use
Issue Resolution
Customer Disputes
First-Call Resolution
Escalation Procedures
Paperwork
Records Management
Microsoft Office
Microsoft Excel
Hospital Personnel

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