Jobs in St. John's

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Within 25 km of St. John's

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MU
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Memorial University, Newfoundland and Labrador
St. John's, NL
- $71,050 to $87,763 CAD / year

J.D. Irving, Limited

Department Manager Front End

10 Stavanger Drive, St. John's, NL, A1A 5E8, Canada

Full-time

Within 25 km of St. John's · About 0 km from the city centre

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Job details

Job type: Full-time
Posted: Oct 16, 2026

Original job description

Department Managers play a key leadership role in driving sales performance and operational excellence within their assigned area. They are responsible for leading a team of associates, executing strategic merchandising plans, managing inventory, and ensuring an exceptional customer experience. This role combines hands-on retail expertise with people leadership to foster a high-performing, customer-focused environment. Department Managers are also responsible for maximizing profitability and protecting company assets through inventory control, loss prevention, operational efficiency, and ensuring compliance with company policies and procedures.

Responsibilities

Lead the department by setting the example in safety, customer service, and visual merchandising standards.
Drive sales by actively engaging with customers, analyzing performance metrics, and implementing action plans to meet targets.
Communicate priorities clearly to associates and ensure they have the tools, training, and support needed to succeed.
Coach and develop team members through regular feedback, performance conversations, and identifying growth opportunities.
Resolve associate and customer concerns professionally, promoting a respectful and inclusive store culture.
Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.

Qualifications

Proven ability to lead and motivate a team in a fast-paced retail setting.
Strong organizational and problem-solving skills with the ability to manage shifting priorities.
Demonstrates a passion for customer service and a commitment to achieving sales goals.
Previous experience in retail sales and team supervision is preferred.
Product knowledge within the department is considered an asset.
Ability to lift up to 55 lbs and stand for extended periods.
CSA-approved steel-toed footwear is required while on shift.
Career progression opportunities include advancement to Assistant Manager roles.

What we Offer

Wellness Program
Employee and Family Assistance Plan
Employee Discounts • Medical, Dental, Vision, RRSP Matching, and PTO benefits • Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization

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More about this job

Responsibilities

Lead the front-end department by supporting associates, driving sales, maintaining merchandising and operational standards, and delivering excellent customer service. Manage inventory and help protect company assets while coaching team members, resolving concerns, and supporting store-wide initiatives.

Requirements

Candidates should have the ability to lead and motivate a team in a fast-paced retail environment, strong organizational and problem-solving skills, and a commitment to customer service and sales goals. Retail sales and supervisory experience are preferred; applicants must be able to lift up to 55 pounds, stand for extended periods, and wear CSA-approved steel-toed footwear while on shift.

Skills

Team Leadership
Sales Performance
Customer Service
Visual Merchandising
Inventory Management
Loss Prevention
Operational Efficiency
Coaching and Development
Performance Management
Problem-Solving
Organization
Communication
Conflict Resolution
Product Knowledge
Safety Compliance
Retail Operations

Benefits

Wellness Program
Employee and Family Assistance Plan
Employee Discounts
Medical Benefits
Dental Benefits
Vision Benefits
RRSP Matching
Paid Time Off
Growth and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Department Management
Front-End Operations
Sales Targets
Customer Experience
Team Leadership
Associate Training
Performance Metrics
Action Plans
Strategic Merchandising
Visual Merchandising
Inventory Control
Loss Prevention
Operational Standards
Company Policies
Safety
Customer Service
Coaching
Performance Conversations
Conflict Resolution
Inclusive Workplace
Product Knowledge
CSA-Approved Steel-Toed Footwear
Assistant Manager Career Progression

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