Jobs in St. John's

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Within 25 km of St. John's

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Kent Building Supplies

Department Manager Front End

St. John's, NL, Canada

Full-time

Within 25 km of St. John's · About 0 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 15, 2026
Posted: Oct 16, 2026

Original job description

Job Description

Department Managers play a key leadership role in driving sales performance and operational excellence within their assigned area. They are responsible for leading a team of associates, executing strategic merchandising plans, managing inventory, and ensuring an exceptional customer experience. This role combines hands-on retail expertise with people leadership to foster a high-performing, customer-focused environment. Department Managers are also responsible for maximizing profitability and protecting company assets through inventory control, loss prevention, operational efficiency, and ensuring compliance with company policies and procedures.

Responsibilities

Lead the department by setting the example in safety, customer service, and visual merchandising standards.
Drive sales by actively engaging with customers, analyzing performance metrics, and implementing action plans to meet targets.
Communicate priorities clearly to associates and ensure they have the tools, training, and support needed to succeed.
Coach and develop team members through regular feedback, performance conversations, and identifying growth opportunities.
Resolve associate and customer concerns professionally, promoting a respectful and inclusive store culture.
Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.

Qualifications

Proven ability to lead and motivate a team in a fast-paced retail setting.
Strong organizational and problem-solving skills with the ability to manage shifting priorities.
Demonstrates a passion for customer service and a commitment to achieving sales goals.
Previous experience in retail sales and team supervision is preferred.
Product knowledge within the department is considered an asset.
Ability to lift up to 55 lbs and stand for extended periods.
CSA-approved steel-toed footwear is required while on shift.
Career progression opportunities include advancement to Assistant Manager roles.

What We Offer

Wellness Program
Employee and Family Assistance Plan
Employee Discounts
Medical, Dental, Vision, RRSP Matching, and PTO benefits
Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization

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More about this job

Responsibilities

Lead the front-end department by managing and developing associates, driving sales, executing merchandising plans, and delivering excellent customer service. Maintain operational standards and protect company assets through inventory control, loss prevention, safety practices, and compliance with company policies.

Requirements

Candidates should have the ability to lead and motivate a team in a fast-paced retail environment, along with strong organizational and problem-solving skills and a customer-focused approach. Previous retail sales and team supervision experience is preferred; the role also requires lifting up to 55 pounds, standing for extended periods, and wearing CSA-approved steel-toed footwear.

Skills

Team Leadership
Team Motivation
Retail Sales
Customer Service
Sales Performance Analysis
Merchandising
Inventory Management
Loss Prevention
Operational Efficiency
Coaching And Development
Problem-Solving
Organization
Conflict Resolution
Communication
Safety Compliance
Product Knowledge

Benefits

Wellness Program
Employee And Family Assistance Plan
Employee Discounts
Medical Insurance
Dental Insurance
Vision Insurance
RRSP Matching
Paid Time Off
Growth And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Department Management
Front End
Sales Performance
Customer Experience
Customer Service
Visual Merchandising
Strategic Merchandising
Inventory Control
Loss Prevention
Operational Excellence
Team Leadership
Associate Training
Performance Feedback
Sales Goals
Store Operations
Safety Standards
Company Policy Compliance
Asset Protection
CSA-Approved Steel-Toed Footwear
Assistant Manager Career Progression

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