Jobs in St. John's

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Within 25 km of St. John's

Added 4 days ago
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INTERNAL- Permanent Full-Time Guest Support Worker, Reception
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The Gathering Place

INTERNAL- Permanent Full-Time Guest Support Worker, Reception

St. John's, NL, A1C 5P5, Canada

Employment Type: Union Rate of Pay: $25.25 per hour · Full-time

Within 25 km of St. John's · About 0 km from the city centre

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Job details

Pay: Employment Type: Union Rate of Pay: $25.25 per hour
Job type: Full-time
Apply by: Oct 27, 2026
Posted: Oct 20, 2026

Original job description

Job Title: INTERNAL - Guest Support Worker, Reception Permanent Full-Time

Reports to: Supervisor of Guest Services Location: Reception, TGP Main Building

Employment Type: Union Rate of Pay: $25.25 per hour

Hours: Monday-Friday, 8-hour shifts

PCN: 01-300-020

The Guest Support Worker (Reception) plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.

What You’ll Do

Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries
Greet both Guests and visitors to The Gathering Place
Build rapport using harm-reduction, trauma-informed, and person-centered approaches
De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers
Provide emergency supplies to Guests, coordinate laundry services, and track abandoned Guest bags
Answer telephone calls and check messages, as well as accept donations and deliveries
Collaborate with internal teams and external partners to ensure continuity of care
Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices
Maintain accurate notes and contribute to communication and documentation
Participate in team meetings, training, and service improvement initiatives

What You Bring

Post-secondary education in healthcare, social services, or related field
Experience in shelters, residential care, or community support
Knowledge of community resources for those facing homelessness and addictions
Strong communication, interpersonal, and problem-solving skills
Ability to work with diverse populations and a commitment to equity and inclusion
Comfortable with physical tasks (lifting up to 50 lbs.)
Able to work independently and in a team
Clear Record of Conduct and Vulnerable Sector Check required.
Equivalent education/experience may be considered.

CLOSING DATE: October 27, 2026

Apply here directly! Best of luck.

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More about this job

Responsibilities

The Guest Support Worker provides frontline, trauma-informed care to individuals experiencing homelessness, mental health, or substance use challenges. Responsibilities include addressing basic needs, de-escalating crises, and maintaining a safe, welcoming environment for all guests.

Requirements

Candidates must have post-secondary education in healthcare or social services and experience in shelters or community support. Strong communication skills and the ability to perform physical tasks like lifting up to 50 lbs are required.

Skills

Trauma-informed care
Harm reduction
Crisis de-escalation
Person-centered approach
Communication
Interpersonal skills
Problem-solving
Documentation
Community resource knowledge
Conflict resolution
Boundary setting

Visa sponsorship

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Keywords

Guest Support
Reception
Trauma-informed care
Harm reduction
Homelessness
Mental health
Substance use
Crisis de-escalation
Social services
Healthcare
Community support
Documentation
Safety protocols
Equity and inclusion
Vulnerable Sector Check

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