Practice Manager for new IVF Centre, NFL, Canada
We are recruiting for a brand new, patient-focused fertility clinic offering the full range of assisted conception treatments, including IVF, ICSI, frozen embryo transfer, egg freezing and donor programmes.
The successful candidate will lead the non-clinical team, keep the patient journey running smoothly from first enquiry to treatment and beyond, and make sure the clinic operates efficiently, profitably and in full compliance with regulatory standards.
Manage daily operations across reception, patient coordination, scheduling and administration, ensuring efficient clinic flow and treatment cycle coordination
- Oversee facilities, suppliers, IT systems and the electronic patient record, resolving operational issues promptly
Team Leadership
- Recruit, train, supervise and appraise non-clinical staff, managing rotas, absence and performance
- Build a positive, patient-centred culture and strong collaboration between clinical and non-clinical teams
- Patient Experience
- Champion a sensitive, high-quality patient journey, handling complaints and feedback and driving improvements
- Ensure consent, counselling referrals and patient information processes are timely and accurate
Finance & Performance
- Manage budgets, treatment pricing, invoicing and payments, including self-funded, public-funded and insured patients
- Track KPIs such as enquiry conversion, cycle volumes and patient satisfaction, and report to senior leadership
Required Qualifications & Experience
- Proven experience as a Practice Manager or Operations Manager in a fertility, private healthcare or clinical setting
- Strong people management skills with experience leading multi-disciplinary teams
- Commercial awareness with experience of budgets, financial reporting and KPIs
- Excellent communication and organisational skills, with empathy and discretion in a sensitive patient setting
- Confident with practice management or EPR systems and Microsoft Office; a management or healthcare qualification is desirable
